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ABOUT US

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FREQUENTLY ASKED QUESTIONS

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Q: I have a question about upgrading my account?

A: If the answer you are looking for is not on our FAQ page, then please call us at +1-844-354-8111 or send us an email at [email protected], and we will be happy to assist you with any questions that you may have.

Q: How can I cancel my membership?

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Q: I only wanted a trial membership. Why am I still being charged?

A: All memberships transfer from trial to monthly automatically, unless they are canceled within the trial period. Some credit card companies and banking institutions post a preauthorized payment for trial memberships. This preauthorized payment, will “clear” if you cancel within the listed time frame. If you have any additional questions or concerns, contact the financial institution directly.

Q: I forgot my login information, can someone help?

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Q: My credit card keeps getting declined and I don’t know why?

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Q: How do I know it is safe to put my credit card information online?

A: We use a special encryption page when you sign up that only shows the last four digits of your credit card number. We would never violate your privacy by displaying your private information. If you would like to learn more about our privacy policy, call us at +1-844-354-8111 or email us at [email protected].